Orr's Aphorisms™ 07/24/2006 (updated weekly)

• There are often unacknowledged disconnects between how people are supposed to use a system and how they actually use it. Cross-departmental, cross-functional process analysis teams are best at uncovering disconnects.
• Quick and dirty process mapping and conceptual design can be done with sticky notes, index cards, magic markers, and butcher paper tacked or attached with Spray Mount® on a wall.
• Include concrete examples of abstract or complicated processes
  
  
  David Orr is an award-winning instructional designer with 23 years experience designing and developing technical training for Fortune 1000 companies.